"The Trusted Advisor". Process? Mindset?

With so much talk, data, conversation and method, post FOFA on becoming a "trusted advisor" PCE wanted to in this post unpack one of the components of being a "trusted advisor".

Now to start...some perspective. The concept of the "trusted advisor" has been around for a long time. From Bacarach to Beddoes...from books published in 2000 by Robert M. Galford, 2005 by Charles H. Green, and 1997 by David H. Maister. In fact so widely discussed has this concept been that anyone fooled into believing that this is a new concept is incredibly naive.

But recent study has packaged up this concept into something more accessible. For a start one does not necessarily have to pay thousands for the process or take significant time out of the business to learn the process. But in saying that there are vast advantages in doing that. The concept has become accessible indeed but correspondingly more difficult to enact.

Without the process implementation just simply does not occur.

Further the key ingredient in becoming a "trusted advisor" is emotional intelligence.

Simple huh?

What is required at this point to help an adviser become a "trusted advisor" is the development of their EI.

What must occur is 4 fourfold:

1) Ones way of thinking needs to be refined so that a consciousness develops that challenges familiar notions of ourselves and others, challenging the truth of assumptions.

2) That then in turn allows us to assess the opportunities and the constraints that characterise our lives and the lives of others. It makes us look for a better way. And reveals what we and others can accomplish to reach our goals more effectively.

3) Doing this enables us as the "trusted advisor" to shape not only our lives and that of our clients but that of society. This is about being aware enough to give back.

4) And finally once self aware, we can easily recognise human differences and we can lead the way in confronting the challenges of living in a very diverse and changing world.

Critically thinking about ours and others strengths and weaknesses and being able to articulate that effectively to ourselves and others is the core of EI.

A process that you can implement is then in fact a great idea.

So when next the concept of a "trusted advisor" is rasied, look for the process.

Or keep reading PCE!