So what is the "new" paradigm of service and "value add" to advisers and the materials to deliver. The recent Investor Daily article:
http://www.investordaily.com.au/cps/rde/xchg/id/style/14051.htmutm_source=newsletter&utm_medium=email&rdeCOQ=SID-0A3D9632-1A61C6D2
provides some views from investment and insurance houses about approaches they feel resonate with advisers.
In PCE's experience, what is valued by advisers is:
- exceptional product knowledge that includes how to practically apply the product to a variety of client circumstances and strategies
- the ability to articulate succinctly what the fit of a product is in relation to the advisers client base
Therefore in order to add value the BDM needs to:
- understand the advisers client base and strategy proposition
- be able to identify and highlight the strategy options an adviser might like to consider to therefore position with their client base
- have sales and client engagement ideas for the adviser to leverage these strategy solutions into the client base
- have B2B skills to facilitate and maximise relationships between advisers and their current and prospective COI's
- be able to present at a level and with quality that would position the BDM as an authority on subject matter
- have exceptional follow up (its all about diary management)
With this approach advisers truly partner and in order to be able to deliver on the above the qualities required are:
- small business experience
- advice experience
- accountancy / mortgage or other financial service COI experience
- be well read
- life experience
- strong strategy OR client engagement skills
But at the end of the day nothing beats attitude, energy, follow up.
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